- Cancellation request(s) of any order(s) must be done within 30mins of the placement of order(s).
- Any request(s) after the 30mins window will not be eligible for cancellation.
- Once the order is cancelled, full refund will be issued back as coupon code which can be used for your next order.
- The coupon codes will be issued within 48 hours of receiving the request and will be valid for next 60 days.
Returns & Refund Policy
We consider every order from you as special as you are for us. We put in immense efforts and care until it reaches your hands. However, in some unforeseen circumstances, returns are accepted under certain conditions.
- All food items are non-returnable due to hygiene and consumable nature of the product.
- All non-edible items are eligible for free replacement/refund (except the personal care products) within 5 days of delivery, in an unlikely event of damaged, defective, missing, or different item delivered to you.
- Sanitary pads and other personal hygiene products cannot be returned.
- The issue must be reported to us within 24hrs of the delivery of your package.
- To be eligible for a return/refund of a damaged/defective/missing/different product, you must share an unboxing video post receiving the order.
- This would help us to assess the damage more clearly and conclude the final decision.
- The video must cover the entire unboxing of the order starting from taking off the sealing of the carton box till showing the individual products in the same state inside the box.
- Once your return/refund request is accepted, the replacement process might take up to 7 working days.
- In case of refunds, a coupon code worth of same amount will be issued within 48 hrs of approval of the request.
- The coupon code will be valid for next 60 days which can be availed on all products except parental products.
- In case of replacement of damaged/missing product(s), the shipment will happen within 2 working days.
- If your shipment is returned to us due to any reasons by the courier companies, to resend it, the shipping charges must be borne by you.
Please contact us via store chat for any doubts, requests, feedbacks.