General queries
- Is the store open for orders 24*7?
A. Yes. You can place the orders anytime of the day/week/month. - Is the store open for public or only for HLP World Community?
A. The store is open for all. - Whom to contact on doubts related to products, orders?
A. Please reach out to us via online chat option available in the store. If we missed to attend your chat, one of our team member will contact you. So please make sure you have shared your name, contact number and mail ID. - I received my order and would like to know more about usages of the products.
A. Please refer to the Additional Information section in the respective product page. All the details are provided there. Since we believe in low consumption of natural resources which includes paper too, we are not encouraging more paper printing. - I would like to request more products to Store. How can I share the list?
A. We appreciate your support. Please fill the form available here – https://forms.gle/EaEa7p8mrYWm4jSx9. We will put in efforts to bring them considering all aspects of the Store’s policies and guidelines. - I could find few of the parent-products are not available for buying. When will they be back?
A. They are handmade and homemade by few parents of our HLP community. Also most of the products are prepared fresh and on demand. So if the specific parents are not available due to certain personal reasons, we might display them as Out of Stock. You can click on ‘Add to Waiting list’ , so that once they are back in stock, you will receive email notifications.
Order related queries
- How long it will take to deliver the orders?
A. It depends on the delivery location. South Indian states usually takes 2-4 days, rest of the states takes upto 7 days maximum. If your location comes under covid restrictions(lockdowns, curfew), please expect delays as the courier services may not be working those times. - I wanted to update my preferred courier service. Where I need to update the same?
A. If you are yet to place an order, share the details in the Order notes section in the Checkout page. - I am ordering for another person/I need to add one more contact number. Where I need to update the same?
A. If you are yet to place an order, share the details in the Order notes section in the Checkout page. - I need a faster delivery, is it possible, and how?
A. Please reach out to us via online chat option available in the store. We can check with our courier partners, also considering the current situations, we can do faster shipments on premium shipping cost. - I didn’t receive my courier yet. Whom should I contact?
A. Kindly track your package at the courier site with your tracking number. If you still need assistance, please feel free to contact us via online chat option available in the store. If we missed to attend your chat, one of our team member will contact you. So please make sure you have shared your name, contact number, mail ID along with your query.